Neovet - Our answers to your questions

How do I book an appointment with one of your vets online?

All you have to do is open your customer account and add your pets' information. When booking an appointment online, an automatic triage will be done based on keywords, allowing us to determine whether your concerns can be managed virtually, or whether a traditional clinic consultation would be more suitable.

You can then choose the time slot and veterinarian of your choice. A simple, secure credit card payment will be made at this point. You will then receive an email confirmation, which will include the connection link to access the virtual consultation.

How does virtual consultation work?

Five to ten minutes before your scheduled appointment time, open the link sent by email, accompanied by your pet.

Depending on the veterinarian's recommendations, a treatment or investigation plan will be communicated to you, including prescriptions or an appointment with one of our in-home technicians to carry out additional tests.

The date and time of the home appointment will be communicated directly by the veterinarian during your virtual consultation, depending on your availability.

Does my pet's medical insurance cover telemedicine*?

Yes, teleconsultation, diagnostic tests and prescribed treatments are normally covered by medical insurance. However, we recommend that you contact your insurer to clarify the extent of your coverage.

*To learn more about our telemedicine policy, click here.

I can't make it, can I cancel my virtual appointment with the vet?

You may cancel your appointment free of charge up to 24 hours before the scheduled appointment time. We will refund 50% of the consultation fee if the cancellation is made 24 hours or less before the scheduled appointment time. Please note that the appointment booking platform charges an administrative fee of $4.29 to $5.50, depending on the consultation chosen, which is non-refundable, even in the event of a full refund of the consultation.

‍

What are your opening hours for veterinary teleconsultations?

Time slots with our veterinarians are available almost daily, even on evenings and weekends. These will be displayed when you book your appointment online.

What are the times for home appointments?

For the time being, home visits by technicians are scheduled every Friday, from 9 a.m. to 2 p.m.. Depending on demand, other times will be available.

What should I do before my veterinary appointment?

Ensure that your pet's medical file is forwarded to the veterinary team. This will ensure optimal care for your pet.

You can send your complete medical file and all relevant photos and videos for consultation to the following address: info@neovet.ca.

Next, make sure you have a good Wi-Fi connection.

How do I get my prescriptions after the consultation?

Your prescriptions will be sent directly to your regular veterinarian or pharmacy. All you have to do is pick them up when they're ready!

Do you offer subscriptions?

For the moment, we only offer a consultation formula à la carte. However, depending on demand, subscriptions may become available. We'll keep you posted on our website.

For which species do we offer consultations?

We offer veterinary consultations for the following species: dogs, cats, ferrets, rabbits, birds, reptiles, guinea pigs, miniature pigs, rats, mice, hamsters, gerbils, hedgehogs, chinchillas, fish, squirrels, sugar gliders, horses, ponies, donkeys, and mules.

Is it possible to have diagnostic tests done at home if I don't live in the Montreal area?

For the time being, the in-home technician service is only available in the Greater Montreal area.

However, a request for testing can be made by our veterinarians to be carried out in one of our partner veterinary clinics. This form of external sampling will give access to the results just as easily, and the medical management can be honored by Neovet's attending veterinarian.

Is it possible to use home services without first having a veterinary teleconsultation?

No, a teleconsultation with one of our veterinarians is mandatory before you can book an appointment with an in-home technician.

How can I access information about my rights in relation to the Ordre des médecins vétérinaires du Québec?

You can access information easily and at any time via the following links:

Code of ethics and professional conduct:
‍https://www.omvq.qc.ca/DATA/TEXTEDOC/Code-d-ethique-et-de-deontologie-CA--web-.pdf
‍
M-8, r. 15 - Regulation respecting the procedure for conciliation and arbitration of accounts of members of the Ordre professionnel des médecins vétérinaires du Québec: https://www.legisquebec.gouv.qc.ca/fr/document/rc/M-8,%20r.%2015%20/

‍

Frequently asked questions